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Title: Business English Language/Communication Skills Training Programmes
Posted By: Krini Askanis
Date Posted: 13/02/2011

The Cyprus Human Resource Management Association organises seminars for members and non-members on topics of interest. The training providers are selected from Cyprus and abroad based on their expertise on the topic chosen.

All courses are submitted for approval by the Human Resource Development Authority of Cyprus in order to provide some financial support towards the cost of participation.

The English Study Centre offers many specialized courses for both international and domestic learners is pleased to announce that three of its courses have been approved by HRDA for the domestic market.

  • Business English for Private Companies (40 hours)
  • Business Communication Skills for Shipping Companies (30 hours)
  • Business Communication Skills for the Services Sector (30 hours)

What do we mean by business communication skills?

Effective communication in business is all about communicating constructively with other people. It includes being able to support and encourage others, being able to give and receive constructive criticism and negotiate. It is also the ability to transmit information, ideas, opinions, arguments in the appropriate style to the appropriate people which is relevant to their needs, accurate and complete.

To improve communication, Managers in private companies should create opportunities for communication both inside and outside the area of work as well as:

  • Give training in communication skills
  • Hold regular staff meetings
  • Organise appraisal interviews with the employees
  • Adopt an assertive style of communication
  • Successfully manage interpersonal conflicts

When does communication breakdown occur?

  • Poor communication skills of sender/receiver
  • Failure to give/seek feedback
  • Differences in language
  • Personal differences
  • Lack of trust in the source-conflict
  • Inappropriate amount/accuracy/format of information
  • Suspicion
  • Jargons
  • Culture
  • Secrecy

What are some ways to prevent failed communication?


The right guidance is one of the prerequisites to successful coaching. The second is the ability to successfully communicate that very guidance to the trainee/employee usually carried out by a more experienced employee.

The successful coach should:
  • Establish the needed learning targets
  • Plan a supplementary coaching programme
  • Identify the employees strengths and weaknesses
  • Exchange feedback

This is done by establishing a trusting and caring relationship that will result in fostering personal and career development. This experienced person, who does not necessarily need to be the trainee’s supervisor, will cover a range of functions from professional to psychological/sociological functions. A good mentor, based on his effective interpersonal skills, will help his trainee to tackle projects, provide a feeling of protection and create a sense of acceptance and friendship.

What are the main communication methods?

They include:

  • Written communication
  • Oral (verbal)
  • Non-verbal communication – body language
Communication flows
  1. Vertical: the principal channel for routing directions, instructions and policies from top decision makers down through the organization to the people who are at various levels will implement them
    • Downwards: downward communication is very common, takes the form of instructions, the announcement of plans, etc., from superior to subordinate.
    • Upwards: Upward communication is rarer – but very important for the organization. It takes the form of reporting back, feedback and suggestions.
  2. Horizontal or lateral: between people of the same rank, in the same section or department or different sections of departments. Horizontal communication between ‘peer groups’ is usually easier and more direct that vertical communication.
    • Formal: Communications which are routed through what have been known as ‘official channels’, for example, a written memorandum from a managing director to his/her departmental heads to call a meeting.
    • Informal: information is passed on by word of mouth among interested colleagues who have received it from various sources e.g. visits
  3. Diagonal: Inter-departmental communication by people of different ranks e.g. between HRM or IS and production departments. Diagonal communication aids co-ordination, and also innovation and problem solving, since it puts together the ideas and information of people in different functions and levels.

Successful business communication skills means to:
Communicate assertively
Communicate informatively
Communicate supportively

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